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Owner FAQs


  • Q: Are you a member of any associations and are you licensed?

    A: We are members of:

    NARPM National Association of Residential Property Managers
    National Association of Realtors
    Multifamily NW
    EMAR East Metro Association of Realtors

    We are licensed in the State of Oregon

  • Q: Do I need to purchase landlord insurance?

    A: Yes this is required for us to manage your property. We need company and agents name, policy number and expiration date.

    January 1, 2014, new Oregon law-

    RENTERS INSURANCE

    The landlord and property manager right to require a tenant to obtain and maintain renters insurance will be law. Proof of insurance may be a requirement prior to signing rental agreement and landlord may amend a month to month agreement to require renters insurance with a 30 day written notice. In order to take advantage of this provision, here are the rules and exceptions:

    Language requiring insurance must be specified in the rental agreement

    In turn, the landlord is required to have comparable liability insurance verifiable by tenant request or posed in the office

    Landlord can’t dictate which insurance carrier a tenant chooses

    Landlord can’t require tenant to name landlord as ‘additionally insured’ on policy

    Insurance coverage cannot be mandated to tenants whose income is equal or less than 50% of area median income.

    Insurance coverage cannot be mandated to tenants in publicly subsidized housing (except Sec. 8)

    Landlord’s claim for damages from tenant’s renter insurance policy is limited to damage and costs for which the tenant is legally liable. Claims would not be allowed for damages and costs that result from ordinary wear and tear, acts of God or conduct of the landlord. The claim must be greater than the security deposit of the tenant.

    A landlord’s frivolous claim to the tenant’s policy may result in tenant recovering actual damages plus a fine of $500.

  • Q: How do I get started with your company?

    A: Please give us a call or contact us through our website with the type of property you have and the address so we can determine your needs. Is it vacant or rented? We can drive by the property and then set up an appointment to have you come into the office and meet us and answer any questions you may have.

  • Q: How do you advertise and market our rental homes?

    A: We post our vacant rental homes on our website and all the major rental websites on the Internet, including Zillow.com, Trulia.com, Hotpads.com and many others. We also pay to have our vacant homes on Rentals.com and Rentalhomesplus.com. We can also post homes for rent on our social media sites and we use yard signs and directional signs where permitted. We do not charge a fee for advertising.

  • Q: How do you handle small repairs or maintenance issues?

    A: We handle all maintenance issues and have very reliable vendors that respond quickly. All vendors used are licensed, bonded and insured. Owners are made aware of all repairs needed except some small or emergency repairs may be done without prior notification to Owner as outlined in the property management agreement. All large repairs are discussed with the owner first before scheduled.

  • Q: How do you screen prospective applicants for our rental homes?

    A: After we receive a completed application and application fees have been paid we submit the application to a local screening company. They call previous landlords, verify employment and do thorough background checks. View ourrental criteria for residency.

  • Q: What happens when you receive the rent payments?

    A: All rents are deposited into our Clients Trust Accounts which is FDIC and registered with the Oregon Real Estate Agency and is subject to periodic auditing by the State. After rent deposits have cleared the bank, and paid any bills due on your property, we can do direct deposits to your bank account or mail you a check. At that time we will email you a detailed statement and cash flow report.

    Security deposits are held in a separate FDIC Clients Trust Account also registered with the Oregon Real Estate Agency.

  • Q: What type of properties do you manage?

    A: We manage residential single family homes which include duplexes, condos, and townhomes. Currently we do not have any apartment complexes in our portfolio, but we are open to discussing your needs with management. If you live out of the State, as do many of our owners, we can take care of all the details via email and phone.

  • Q: What type of rental forms do you use?

    A: We use only rental agreement forms and documents that meet the current Oregon Landlord/Tenant laws. Our forms are purchased from Multifamily NW which are updated regularly.